SHIPPING & RETURNS

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Orders are not shipped or delivered on weekends or Public holidays. 

Please allow additional days in transit for delivery. Australia post states 2 /5 days depending on your location. 

If there will be a significant delay in shipment of your order, we will contact you via email.

Estimated Delivery times are a guide and may vary. 

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Do we ship internationally? No,  only within Australia .

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Damages to products  

BUTLER BATH PRODUCTS is not liable for any products damaged or lost / stolen during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

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International Shipping Policy International shipping is only available to New Zealand at this current time.

• What is your return policy?

Butler Bath Products abides by Australian Statutory Legal requirements in relation to products that are faulty. If you believe your product to be faulty please contact us with the details of the fault and any photos. 

• Refunds are issued on the cost of the product only and not for any postage costs incurred.

• Refunds will be issued in the same manner in which the goods were paid. If a product was paid for with a Credit Card, you will need to provide the same credit card details for the refund. If you are unable to provide the same details, the refund will not proceed per Australian Legal requirements.

• Due to the nature of our products we do not accept returns. Refunds will not be offered on change of mind purchases.  Please ensure you read the item description prior to purchasing.

• In the event a parcel has an Authority to Leave when being delivered, items that are damaged, lost or stolen will not be refunded or replaced.

 

Packaging

All possible care is taken to wrap and pack your order so that it arrives safely at your door with minimal chance of damage or breakage. All orders are packed in boxes with packaging materials to help to cushion your products. In the unfortunate event that an item that you receive is damaged or broken, please contact us within 48hrs with photographs of the damaged item and we will issue you with further instructions.

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Disclaimer

It is the customers responsibility to ensure that correct address & shipping details are provided when purchasing from us. All reasonable efforts will be made to deliver your order to the address specified. BUTLER BATH PRODUCTS does not accept liability, whether for direct, indirect or consequential loss or damage, arising due to you (the customer) providing an incorrect address.

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Authority to Leave

• Butler bath products cannot be held accountable or liable for any lost, stolen or damaged goods if you have requested them to be left. Although convenient, items can become damaged in the heat and we strongly advise not to leave orders. if you wish to have your order left, we will happily do this for you, but please note that items that are affected due to heat or other circumstances will not be refunded or exchanged if left unattended.

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